ArezTech - Creative Digital Agency

Frequently Asked Questions

A showcase of our most inspiring projects. Each one is a journey of innovation, passion, and bold creativity.

What does Arez Tech do?

We provide a range of digital services, including:

Web Development
App Development
Video Production
Graphic Design
Digital Marketing
Social Media Marketing
Content Strategy
Motion Graphics
Web Hosting

Where is Arez Tech based?

We are based in Pakistan and proudly serve clients across the globe including the UAE, UK, USA, Canada, and the Middle East.

How are you different from freelancers or random agencies?

We’re not your average "let’s-see-if-they-reply" freelancers. We’re a registered firm with full-time professionals, long-term partnerships, structured processes, and actual deliverables. You get:

A dedicated team — not a one-man army juggling 5 gigs on Fiverr
Service consultants, not just developers
Contracts, timelines, and support — not disappearing acts
Strategy and quality — not just a checkbox approach

What’s the process for starting a project?

Book a discovery call
We understand your goals and pain points
You receive a custom proposal with scope, timeline, and pricing
Once approved, we sign the agreement and onboard your project

Do you offer custom solutions?

Absolutely. We don’t believe in one-size-fits-all. Everything is built around your brand goals, industry demands, and audience behavior.

How do I stay updated on my project?

Dedicated WhatsApp or Slack group
Assigned Project Manager and Service Consultant
Progress updates through Notion or Trello board
Weekly reports or milestone-based check-ins

What if I’m not satisfied with the final product?

We don’t pretend to be perfect — we build perfection with you. From detailed research to concept samples, we involve you early and often. You’ll get multiple design options, timely updates, and built-in revision rounds. If you’re still not satisfied, we refine until you are. No ghosting. No excuses. Just commitment.

Do you provide logo and branding services?

Yes. Our branding team creates:

Custom logos
Brand identity kits
Full branding systems with mockups and guidelines

Can I hire you for just one service, like video editing or social media?

Yes. Whether you need full-scale brand management or a standalone video edit — we scale according to your needs.

How do I know you're not a scam?

Fair question. Look us up. We’re a registered business with client reviews, legal service agreements, real humans who reply fast, and actual case studies. Also — scammers don’t usually offer revision rounds, project dashboards, or discovery calls.

Can I trust you with my data and idea?

Yes, we sign NDAs when required, follow strict confidentiality protocols, and your data never leaves our secure cloud infrastructure.

Do you work with international clients?

Yes. We’ve worked with clients from the UK, USA, Canada, UAE, Saudi Arabia, Turkey, and more. Time zone? No problem. We’re trained insomniacs.

How do payments and contracts work?

Every project starts with a formal proposal and signed contract. Payment plans are milestone-based. International transfers are supported via bank.

Do you provide post-launch support?

Yes, depending on your plan. We offer handover training, 30–90 days of support, and optional monthly retainers for long-term growth.

Do you offer white-label services for agencies?

Yes. We work with agencies worldwide under white-label agreements. Your client sees your brand, we handle the backend execution.

What platforms do you manage?

We manage Facebook, Instagram, LinkedIn, TikTok, Twitter (X), and Pinterest—depending on your brand goals and audience.

Do you offer complete social media management?

Yes. Our service includes content creation, post scheduling, community engagement, story management, ad creatives, and monthly performance reporting.

Can you run paid ads too?

Absolutely. We create, manage, and optimize paid ad campaigns with targeted audiences and budget control—focused on ROI and engagement.

Do you provide custom social media plans?

Yes. We build personalized plans depending on your brand goals—whether it’s visibility, sales, engagement, or event-based promotions.

How do I track the progress?

You’ll receive a monthly report with key metrics—like reach, impressions, clicks, engagement, and top-performing posts.

Can I get just content creation without posting?

Yes. We offer design + content bundles without platform management if you prefer to post on your own.

Do you handle seasonal/promotional campaigns?

Yes. We design and execute full campaigns for product launches, sales, events, or seasonal promotions with strategic timing and visuals.

How can I raise a complaint?

You can raise a complaint by sending a formal email to our support team at support@areztech.com. Please include your project name, contact details, and a clear description of the issue. Your concern will be acknowledged within 24 working hours.

What is the response time for complaints?

All complaints are reviewed within 1–2 business days. A resolution timeline will be shared with you depending on the nature and urgency of the issue. We take all feedback seriously and aim to resolve matters swiftly and professionally.

How do you provide project support?

Support is available via WhatsApp and email during our business hours. A dedicated Project Manager will be assigned to manage your queries during the active project phase and the 15-day post-launch maintenance period.

What is your official support timing?

Our support team is available during Arez Tech's official working hours:
Monday to Friday, 10:00 AM – 6:00 PM (PKT).
We do not offer support on weekends or national holidays, unless a separate SLA or support contract is in place.

Do you offer emergency or after-hours support?

Emergency support is available only for active clients under a dedicated maintenance or support agreement. This must be arranged in advance and will include additional charges depending on the scope of the issue.

What if I face an issue after the 15-day maintenance period?

Any issue reported after the initial 15-day support window is outside our free maintenance scope. However, we can provide a separate quote for one-time fixes or offer you a monthly/quarterly support plan based on your needs.

Can I track my complaint or ticket?

Yes. Each formal complaint or support request is logged in our internal system. You can request a case ID for reference and our team will keep you updated on its status through email or WhatsApp.

How do you ensure complaints are resolved fairly?

All complaints are handled by our internal quality assurance and project management teams. We ensure that each concern is investigated objectively and resolved in line with the signed agreement and project documentation.

Can I speak directly to someone for escalations?

Yes. If your issue is not resolved within the communicated time, you can request escalation to our Operations Head. Please mention your project name, complaint ID, and timeline when requesting an escalation.

Is client feedback welcomed?

Absolutely! Feedback—positive or negative—is highly appreciated. It helps us improve and grow. You can share feedback with your project manager or by emailing feedback@areztech.com.

What technologies do you use for app and web development?

We work with modern, scalable technologies like React, Next.js, Node.js, Laravel, Flutter, and more—choosing the stack based on your project’s goals and performance needs.

Do you develop both frontend and backend?

Yes. We handle the full-stack development—including UI/UX, API integrations, dashboards, admin panels, databases, and secure backend systems.

Can you build both websites and mobile apps?

Absolutely. We develop responsive websites and scalable mobile apps (iOS and Android) tailored to your audience and business goals.

Do you offer custom designs or use templates?

We focus on custom UI/UX designs built specifically for your brand and target users. Templates are only used on request or where budget constraints apply.

Is your development SEO-optimized and responsive?

Yes. All our websites are fully responsive across devices and follow SEO best practices to help improve discoverability and performance.

Do you provide admin panels and CMS?

We do. We create intuitive admin panels and content management systems so you can manage your platform without technical skills.

Can I request future updates or maintenance?

Of course. We offer post-launch support, maintenance, and performance improvements as monthly plans or on-demand.

What types of animations do you offer?

We create 2D explainer videos, 3D product animations, UI animations, logo reveals, character animations, and cinematic brand intros using tools like After Effects and Blender.

Do you provide product animations in 3D?

Yes. We model, animate, and render high-quality 3D product visuals for advertisements, reels, and presentations, giving your product a polished cinematic look.

Which tools do you use for animations?

We work with After Effects, Blender, Cinema 4D, Adobe Animate, and custom Lottie animations for web/mobile integrations.

Can I request both 2D and 3D combined?

Absolutely. We blend 2D motion graphics with 3D elements for richer visuals—especially for tech promos, product launches, or storytelling videos.

Do you offer animated videos for social media?

Yes. We design motion content tailored for reels, ads, YouTube, TikTok, and stories—formatted and optimized for engagement on each platform.

Can you create animated videos in different languages?

Yes. We support multilingual video production with subtitles, voiceovers, and localized visuals to match your target market.

How long does it take to deliver an animation?

Timelines vary by complexity. A 2D explainer may take 7–10 days, while 3D product visuals or cinematic videos may need 2–3 weeks. We always provide estimated timelines before starting.

Do I get full rights to the final animations?

Yes. Once the project is complete and payment is settled, you own the final renders, videos, and exported assets. Source files can also be included on request.

How do you handle payments?

All payments are made to our official, legally registered business bank account. We follow a milestone-based billing system with each phase clearly defined. You will receive proper invoices and payment receipts for every transaction.

Do you offer refunds?

No. We follow a strict no-refund policy once development has started or after project approval. Our team commits time, strategy, and resources to your project—hence, payments are non-refundable, as also stated in our terms and conditions.

How are the payments structured?

We divide the total project cost into clearly outlined milestones. Each milestone corresponds to a specific phase of your project (e.g., Design Approval, Development Completion, Final Handover). You'll be invoiced accordingly and given a due date for each stage.

Will I receive receipts or proof of payment?

Yes. After each milestone payment, you will receive a digitally signed invoice along with a receipt for your records. This ensures complete transparency and serves as official documentation.

When does billing start?

Billing begins after we receive two things: your formal Purchase Order (PO) and your initial milestone payment (advance). Work officially starts only after these are confirmed.

What happens if I delay a payment?

Any delay in milestone payments may result in a temporary pause in project progress. We maintain clear communication and offer reminders, but consistent delays could affect the overall project timeline.

Do you provide any financial agreements or contracts?

Yes. Every project includes a formal agreement outlining scope, timelines, and payment structure. This ensures legal clarity and protects both parties. It also reflects our commitment to ethical and structured collaboration.

Are international payments accepted?

Absolutely. We work with international clients globally and accept bank wire transfers from various countries. All international payments must be made in USD (or agreed currency) to our registered account, and any transfer fees must be covered by the client.

What if I need changes after the project is live?

Once the project is live, any major content updates, design revamps, or new features will require a new service agreement and separate invoice. We do not include post-launch updates in the original billing unless a maintenance contract is signed.

When do I gain ownership of the project?

Ownership of all final files, assets, admin access, and databases is transferred only after 100% payment is cleared. Until then, assets are considered the intellectual property of Arez Tech.

How are revisions billed?

Your project includes up to 3 design and layout revisions. Any additional revisions or changes outside the agreed scope will be billed separately and must be approved by the client before implementation.

What does the invoice include?

Each invoice includes detailed breakdowns: milestone name, service description, due date, bank details, and applicable tax ID numbers. It's crafted to help you maintain organized financial records for your business.

What does your brand management service include?

Everything—from strategy to execution. We help design, develop, position, and manage your brand. This includes branding, marketing, digital presence, consultation, and ongoing improvements.

Do you build brands from scratch?

Yes. We develop your brand identity, visuals, tone, website, social presence, and marketing strategy from the ground up—or rebuild and optimize an existing brand for better performance.

How involved will I be in the process?

You stay in control—we collaborate with you during research, strategy, approvals, and monthly planning. Think of us as your extended digital team.

Do you manage our entire digital presence?

Yes. We handle your website, social media, campaigns, content, visuals, design updates, promotions, and digital strategy—all under one umbrella.

Do you provide physical branding support?

While we focus on digital, we also coordinate with your local or in‑house team for physical needs—like banners, flyers, promotional materials, and event campaigns.

What kind of consultations do you offer?

Monthly or weekly sessions for marketing direction, digital performance review, improvement planning, campaign ideas, and customer engagement strategy.

Is market research included?

Absolutely. We study your target audience, competitors, industry trends, and market gaps—then build strategies to position you effectively.

Do you manage my social media and content?

Yes. We create posts, manage content calendars, design visuals, respond to engagement, run promotions, and grow your audience authentically.

Will you improve my existing branding?

Definitely. We audit your current brand, identify what’s working and what’s not, and evolve it—visually and strategically—for stronger connection and consistency.

Do you help with promotions and seasonal campaigns?

Yes. We plan, design, and execute promotional campaigns—both digital and with coordination for physical rollouts, tailored to seasons, sales, or special events.

Can you coordinate with my in‑house team?

Of course. We work alongside your staff—whether it’s a marketing lead, store team, or events coordinator—to ensure everything aligns and flows smoothly.

Is this a monthly service?

Yes. Our brand management is typically offered on a monthly or quarterly retainer, depending on the scale, services included, and brand growth goals.

What if I only need part of the service?

We offer tailored plans too—whether it’s just branding, just digital marketing, or full-service management. We adjust based on your needs and growth stage.

What’s included in your Web Solutions service?

Our Web Solutions service includes:

Domain registration & transfer
Hosting setup (shared or dedicated)
Business email setup
Full DNS, SSL, and technical configurations
Consultation & ongoing support

Do you buy the domain for us?

Yes. We purchase your desired domain on your behalf and immediately transfer full ownership to you. You’ll get complete login access, domain panel credentials, and renewal control.

What hosting options do you offer?

We provide:

Our shared hosting (rental model – lower price, no ownership, managed by us)
Third-party hosting (you own it – we set up everything for you)

Shared hosting is ideal for startups and SMEs looking for cost-effective, fully-managed solutions.

What’s the difference between shared hosting and third-party hosting?

Shared Hosting (by us):

Lower pricing (subsidized)
Fully managed by our team
No ownership – rental model

Third-Party Hosting:

Hosting is bought under your name
Full ownership & access
We handle the setup & connection

We help you choose what fits best.

Can you help us choose the right domain name?

Yes. We provide expert consultation on domain selection based on brand, SEO impact, availability, and long-term branding. We suggest multiple options and also check social availability if needed.

Will you connect domain and hosting for us?

100% yes — we handle all technical setups including:

Domain & hosting connection
DNS configuration
SSL installation
Full testing & email linking

Everything is streamlined and done for you.

Do you provide business email accounts?

Yes, we create branded email accounts like info@yourdomain.com. If you’re using our shared hosting, we manage and maintain the email accounts. For third-party hosting, we set everything up and hand over full control.

What kind of support do you provide?

We offer full technical support, including:

Domain & hosting setup
DNS & SSL configurations
Email troubleshooting
Uptime monitoring & backups (on shared hosting)

Our support ensures you’re never left stuck.

Who maintains the hosting after setup?

For shared hosting, we manage everything for you under our rental terms. For third-party hosting, you can manage it independently or continue getting our support through a maintenance agreement.

Can I migrate later from your shared hosting?

Yes. If you choose to migrate from our shared plan to your own hosting in the future, we’ll provide full guidance and support to make the transition smooth.

Will I have full ownership of everything?

Domain: Yes, 100% ownership is transferred
Third-party hosting: Yes, if purchased under your name
Shared hosting & email: No, this is on rental under our platform

Transparency and flexibility are always provided.

What does your content strategy service include?

We create a content roadmap tailored to your goals—covering tone, messaging, formats, visuals, audience targeting, and distribution schedules.

Do you write content for websites?

Yes. We craft brand-focused, SEO-optimized copy for landing pages, product/service pages, blogs, and company profiles.

Do you write content for social media?

Yes. We write captions, scripts, post content, storytelling series, and engagement-oriented text to match your brand voice and audience behavior.

Can you improve my current content?

Definitely. We audit and refine your existing content for tone, grammar, clarity, consistency, and performance improvements.

Will you also provide content calendars?

Yes. We provide monthly or quarterly content calendars with post ideas, copy, formats, and suggestions tailored to your industry and audience.

Can you write for different industries?

Absolutely. We’ve worked across tech, fashion, food, healthcare, education, real estate, and more—adapting the tone and message for each niche.

Do you provide multilingual content?

Yes. We can write content in English, Urdu, Arabic, and more—tailored to regional audiences or bilingual brands.

What kind of websites do you build?

We build everything from hard-coded custom business sites and high-performance e‑commerce stores to scholarly journal platforms (OJS) and landing pages. We also develop on WordPress, WooCommerce, and other CMS platforms based on your requirements. Web development is our core strength.

Do you have a professional team?

Absolutely. We have dedicated teams of certified WooCommerce experts, UI/UX designers, developers, content and copywriters, and graphic designers. Each project is handled by specialists—not freelancers.

Are your websites mobile-friendly and fast?

Yes. Every site is responsive, speed‑optimized, and tested across all devices to ensure seamless performance and top-notch user experience.

Can you redesign my existing website to convert better?

Yes—we modernize outdated websites using smart UX, strategic layouts, and visuals that improve engagement and conversions.

Do you provide domain registration, hosting & SSL?

Yes. We take care of domain setup, blazing-fast hosting, SSL, backups, and security layers so you don’t have to worry.

Do you support academic or journal sites?

Definitely. We specialize in Open Journal Systems (OJS) for academic publishing, including setup, customization, and SEO integration.

Will my site rank on Google?

Yes. We build with SEO-first principles: semantic code, fast performance, clean URL structures, metadata, and keyword strategies.

Who provides the website content?

We have in-house content and copywriting experts, but you’re welcome to provide your own. We adapt to what works best for you.

What happens after launch?

Post-launch, we offer support, performance monitoring, training, bug fixes, updates, and optional maintenance plans.

Can I manage the site myself?

Yes. Most of our builds (especially on CMS) come with training and documentation so you can confidently manage your website.

How long does a project take?

It depends. Simple websites can take 2–3 weeks; complex web apps or e‑commerce systems take 6–10 weeks. We provide timelines upfront.

What is the pricing structure?

Pricing depends on scope and features. We provide custom quotations based on your requirements—with full transparency.

How do payments and contracts work?

We follow milestone-based payments with clear deliverables, legal contracts, and mutual transparency throughout the process.

Do you conduct research before starting?

Yes. We begin with thorough research—your business model, target audience, competitors, and goals—to guide every decision we make.

Who will I be working with?

You’ll have a dedicated Project Manager, UI/UX experts, certified developers, and content strategists working closely with you.

Will I have input during the project?

Yes. You’ll be part of every key decision, from wireframes to design drafts to final deployment. We believe in full collaboration.

Do you offer UX or usability testing?

Yes—we run usability testing, heatmaps, and user journey mapping to ensure the final product meets real user expectations.

Is the website secure?

All our websites come with SSL, malware scanning, firewall protections, and secure coding practices to ensure full security.

Can the website be made accessible?

Yes—we follow ADA and WCAG guidelines, with keyboard navigation, readable fonts, alt-text, and more.

Can I add new features later?

100%. Our builds are modular—new sections, pages, features, or even integrations can be added anytime down the line.

Will I own the website?

Yes. Once delivered and paid for, you fully own the code, design, and content. It’s your digital property.

Can you integrate third-party tools?

Yes—CRMs, payment gateways, webinars, analytics tools—we integrate them flawlessly into your platform.

Do you support website migrations?

Yes—we migrate content, database, and SEO metadata while preserving your traffic and rankings.

Which CMS platforms do you use?

We build on WordPress, WooCommerce, Drupal, OJS, and headless CMS like Strapi or Sanity—depending on project needs.

Do you provide performance optimization?

Yes—we optimize code, compress assets, implement caching, and use CDN setups for lightning-fast load speeds.

Can I collaborate on the content?

Yes—you’ll receive content templates and outlines, and our writers will work with you if needed to create compelling copy.

Do you support multilingual websites?

Yes—multilingual structure, translation tools, and multilingual SEO come standard for global-ready websites.

Will I get training to manage the site?

Yes—we provide video tutorials, training calls, and guides so you can manage and update the website easily.

Do you offer analytics setup?

Yes—we integrate Google Analytics, Search Console, and advanced tracking systems to monitor and improve performance.

Can I pause or cancel a project?

Yes—flexibility is built into our workflow. We support structured pauses, clear re-engagement terms, and ownership protection.

Do you offer white-label or agency partnerships?

Yes—we partner with agencies and consultants under white-label contracts where we do the work and you take the credit.

How do you build relationships with clients?

We don’t just work for you—we work with you. We treat our clients like collaborators, even like family. With trust, clear communication, and transparency, we create more than just projects—we build long-term partnerships.

Do you offer free consultations?

Yes. Everyone—whether you're a client or not—gets a complimentary 60-minute consultation. We guide, suggest, and even teach you, without obligation. Because we don’t just treat you like a lead—we treat you like someone who matters.

How do you handle client feedback?

We encourage feedback at every phase. Your input helps us evolve the design in the right direction. We provide structured revision rounds and believe your voice is essential—not optional—in the creative journey.

Can I see samples of your work?

Yes. Our portfolio is published on our website, and additional project samples are available upon request. Just ask, and we’ll tailor examples that match your niche or vision.

What industries do you serve?

We serve businesses in tech, education, healthcare, retail, fashion, food, real estate, entertainment, events, wellness, and beyond. No matter your industry, we dive deep to understand your goals before we create.

Will my confidential information be safe?

Absolutely. We sign NDAs and confidentiality agreements with all clients and collaborators. Your data, designs, ideas, and strategies are fully protected. Even if we work with a similar niche later, your materials remain exclusive and untouched.

How do you treat clients who aren’t ready to commit?

With the same respect as existing clients. Whether you're ready or just exploring, we’ll advise, guide, and support you. No pressure, no pushy sales—just clarity and kindness. Our consultations are about helping, not hunting.

What kind of relationship can I expect?

A deeply human one. We care about your goals as if they’re our own. You’ll have a dedicated team that listens, teaches, supports, and works beside you. We’re not just your agency—we’re your creative allies.

Do you work with startups and small businesses?

Yes! In fact, we love working with passionate startups and emerging brands. We scale our services based on your current needs and help you grow step by step. Whether you're starting from scratch or rebranding, we’ve got your back.

Do you work with international clients?

Yes, we work globally across various time zones. We've served clients in the UK, USA, Canada, UAE, Turkey, India, and more. Our process is remote-friendly, streamlined, and personalized—no matter where you're based.

Can I get ongoing support after project completion?

Yes. We offer monthly retainers and post-launch support for updates, tweaks, and future enhancements. Whether it's design updates or long-term creative strategy—we stay with you even after delivery.

What makes your agency different?

We combine emotion with strategy. We don’t just deliver work—we create experiences, solve real business problems, and guide you with honesty and empathy. We don’t see our clients as invoices—we see them as relationships worth building.

What if I’m not happy with the outcome?

That’s rare—but we’re committed to your satisfaction. Our revision process is built to align with your vision. If something feels off, we rework it. If you need clarity, we provide it. Your happiness isn't an option—it’s a standard.

What types of videos do you produce?

We craft everything—from brand story videos and explainer animations to ads, reels, interviews, testimonials, corporate profiles, and product showcases. Each project is tailored to your brand’s tone and audience.

Do you handle the entire production process?

Yes. We manage everything—scriptwriting, storyboarding, location scouting, filming, animation, editing, voiceovers, sound design, and delivery.

Can you create animated videos?

Absolutely. Our motion design team creates 2D and 3D animations, explainer videos, product demos, and animated infographics that engage and educate.

How long does it take to produce a video?

Timelines vary. A basic social media reel can be ready in 2–3 days, while a full-scale commercial may take 1–3 weeks depending on complexity.

Can I be involved in the creative process?

Definitely. We encourage collaboration. You’re involved during concept development, script approvals, and review stages to ensure alignment.

Do you film on location?

Yes. We film on-site, in studios, or remotely depending on your requirements. Our crew is equipped to handle different environments.

What if I need edits later?

We include 2–3 revision rounds in every package. Additional edits can be requested anytime and are charged reasonably.

Do you support monthly video content?

Yes. We offer retainer models where you get regular videos—reels, ads, tutorials, or updates—delivered monthly with consistent quality.

Can I request vertical videos for social platforms?

Absolutely. We produce vertical, square, or wide-format videos optimized for platforms like Instagram, TikTok, YouTube, LinkedIn, and more.

Will my video match my brand identity?

100%. Every visual element—fonts, colors, tone, pacing—is designed to align with your brand guidelines and goals.

How do you deliver the final videos?

Final assets are delivered via Google Drive, Dropbox, or WeTransfer in high-res MP4 and source formats if needed. We also optimize for web/social.

Can you repurpose existing footage?

Yes. We can take your raw footage or past content and repurpose it into fresh reels, trailers, or edited clips with a new narrative.

Do you include subtitles and translations?

We do. Subtitles, captions, and translated versions (for global audiences) can be added to enhance accessibility and engagement.

What industries do you serve?

We've produced videos for startups, healthcare, education, retail, tech, NGOs, luxury brands, and more—each crafted with industry nuance.

What digital marketing services do you offer?

From SEO, PPC, social media, and email marketing to influencer campaigns, content strategy, and analytics—we provide end-to-end digital solutions.

Will I see results quickly?

Honest answer: digital marketing is a marathon, not a sprint. Some channels like PPC show quick wins, but SEO and content require consistency.

Do you manage social media accounts?

Yes. We manage content calendars, posts, engagement, stories, reels, ad boosts, and community interaction—tailored to your goals.

How do you measure success?

We track metrics like traffic, CTR, engagement, conversions, bounce rates, and ROAS—then optimize based on real-time data.

Can you help with paid ads?

Absolutely. We run paid campaigns on Google, Meta, TikTok, LinkedIn, and more. From audience targeting to creative, we manage it all.

Do you provide reports?

Yes. We provide monthly (or custom) reports showing performance, learnings, and recommendations—always in plain English.

What’s your approach to strategy?

We start with discovery—understanding your business, audience, and goals. Then we create a data-driven strategy, test, and iterate.

Can I scale my marketing over time?

Yes. Whether you're just starting or scaling to multiple regions, we adjust your strategy and team capacity as you grow.

Do you work with niche industries?

We’ve successfully handled campaigns for legal, B2B SaaS, real estate, healthcare, fashion, and non-profits—adapting to each domain.

Can you create content too?

Yes—we write blogs, design infographics, create video scripts, carousels, and emails. Strategy and content go hand in hand here.

What if something isn’t working?

Transparency is key. We analyze what’s underperforming, adjust campaigns, and discuss next steps with you openly and constructively.

Do you sign NDAs (Non-Disclosure Agreements)?

Yes. We respect our client's confidentiality and are happy to sign NDAs when required. All project files, strategies, and communications are kept secure and private.

Who owns the work once the project is completed?

Ownership of all final deliverables—such as designs, websites, content, and code—is transferred to the client after full payment is received.

What if I cancel the project midway?

If a project is cancelled by the client after work begins, the payments made are non-refundable. Further work halts unless mutually agreed with compensation.

Do you have a refund policy?

No. We follow a strict no-refund policy once development or design work has started, as outlined in our service agreement.

How do you ensure data protection and privacy?

We treat all client data with utmost confidentiality, complying with applicable laws like GDPR. Data is never sold or shared with third parties.

Do you include legal compliance pages?

Yes, we can create Privacy Policy, Terms & Conditions, and Cookie Policy pages upon request. Clients are responsible for legal accuracy unless our legal content writing is purchased.

What law governs your agreement?

Our contracts are governed under the Contract Act 1872 and Electronic Transactions Ordinance 2002 (Pakistan), unless specified otherwise for international clients.

What happens if a legal dispute arises?

We encourage amicable resolutions through communication. If unresolved, disputes will be addressed under Pakistani jurisdiction unless mutually agreed otherwise.

Do you provide technical support after the project is live?

Yes. We offer free technical support for 15 days post-launch, covering bug fixes, tweaks, and performance monitoring. Extended support requires a maintenance plan.

What’s included in the 15-day support window?

The window includes bug fixes, minor adjustments, loading speed optimization, hosting support (if applicable), and consultation on using the product.

How can I get technical support?

Support is available via our official WhatsApp group and email. Zoom calls may be scheduled for complex issues during business hours.

What are your support hours?

Our support team is available from Monday to Friday, 10:00 AM to 7:00 PM (PKT).

What happens after the 15-day support period?

Post 15 days, all support services are available only under a paid maintenance plan (monthly, quarterly, or annually).

Do you fix third-party issues like plugin errors or hosting problems?

Only under an active maintenance contract. Emergency or third-party issues outside scope may be handled at an additional cost.

Do you provide 24/7 or emergency support?

No, we don’t offer 24/7 support. Emergency help outside business hours is available only at premium charges under prior agreement.

How do I report bugs or issues?

You can report via WhatsApp group, send us an email with screenshots and details, or use your ClickUp task board (if provided). We respond within 24 hours.

What graphic design services do you offer?

We cover it all—from logo design and brand identity kits to marketing assets, social media visuals, packaging, and print or digital campaigns. :contentReference[oaicite:1]{index=1}

Can you create custom illustrations?

Absolutely. Our illustrators craft bespoke graphics—characters, icons, infographics—that reflect your brand’s unique voice.

Do you design for print and digital?

Yes. Whether it's brochures, banners, or Instagram carousels and web ads—we design for every channel.

How long does a design project take?

Timelines vary based on complexity: simple social graphics are ready in 1–2 days; full branding packages take 5–7 days.

How many revisions do I get?

We include 2–3 revisions per project. Additionally, we offer extra tweaks at reduced rates to make sure you’re thrilled with the result.

Will you develop a full brand identity?

Yes. We create brand guides, color palettes, typography systems, mockups, and social media templates that keep your branding consistent and professional. :contentReference[oaicite:2]{index=2}

What’s your creative process?

We begin with discovery (brand pillars, audience insights), then mood boards, initial drafts, and your feedback. We finalize with polished visuals ready for use.

Can I see previous work samples?

Of course. We provide case studies and portfolio examples during consultation—featuring logo launches, campaigns, packaging and more.

Do you offer branding strategy services?

Yes. Beyond aesthetics, we help define your brand voice, positioning, and audience, then infuse it into every visual touchpoint.

Do you create social media graphics?

Yes—we design eye-catching visuals for platforms like Instagram, Facebook, LinkedIn, Twitter, YouTube thumbnails, reels, and stories.

Can you design packaging and product labels?

Absolutely. From FMCG packaging to premium goods, we create designs that stand out on shelves and in e-commerce galleries.

Do you supply print-ready files?

Yes. Alongside digital assets, we deliver print-ready PDFs or AI/EPS files with proper bleed, CMYK, and print specifications.

Can you animate my designs?

Sure. Our motion graphics team can animate your logo, social media posts, GIFs, and explainer visuals to elevate engagement.

Do you do branding for new businesses?

Yes—new brand? We create full identity packages including logo design, stationery, social templates, guidelines, and more.

Do you use AI in the design process?

We use AI as a tool for ideation—not replacement. Every asset is handcrafted by our designers to ensure authentic, brand-aligned results.

Will my branding be unique?

Absolutely. We never use templates. Every logo, palette, and visual asset is custom-created to reflect your brand's identity and personality.

Can you support ongoing campaigns?

Yes. Need new banners, reels, or ad sets every month? We offer retainer options to cover ongoing design needs with consistent quality.

What training or brand guides do I get?

We deliver detailed brand guidelines, color codes, usage rules, and where necessary, brief training to help you maintain brand consistency.

How do you deliver digital assets?

Assets are shared via Google Drive, Dropbox, or your CMS portal—all organized, labeled, and ready for deployment.

What if I need changes later?

You can request tweaks anytime. We include revision rounds and also offer flexible packages for future updates or new assets.

Do you work with specific industries?

We’ve worked with startups, tech firms, e-comm, academics, NGOs, and more—adapting our style to each industry's visual needs.

Is design included in combo packages?

Yes. Our combo packages often bundle web development, branding, graphic design, and social media—saving you time and money.

How do you start a project with a new client?

Our project kickoff follows a structured process:

Discovery: We conduct a session to understand your goals, needs, and expectations.
Requirement Gathering: Our team analyzes the scope, business objectives, and technical needs.
Planning & Research: We identify the right strategy, tech stack, and define key milestones.
Proposal: A formal proposal is shared, detailing deliverables, timelines, and costs.
Onboarding: Once approved and the initial payment is received, we begin onboarding and allocate resources.
Setup: We create communication portals, assign team members, and prepare for execution.

This ensures a seamless and professional start to every project.

Do you create a dedicated communication channel?

Yes. We set up a dedicated WhatsApp or Slack group and connect you with your Project Manager and Consultant for instant access and clarity.

What is your average response time?

Answering fast matters. During office hours, we're usually back to you in 15–20 minutes. Off-hours? We monitor messages and jump on urgent matters quickly.

What happens after the proposal is approved?

We set up your project board, assign roles, and begin planning. A clear strategy phase follows, then full development begins once you've signed off.

Will I have a single point of contact?

Absolutely. Your Project Manager and Service Consultant are your main contacts—they’ll stay with you until project completion and beyond.

How do you ensure quality?

Every deliverable goes through our QA process: code reviews, functionality checks, and compatibility testing. Nothing reaches you without meeting high standards.

What if someone on the team becomes unavailable?

No worries. We always have backup members for each role. Your Project Manager ensures continuity and no part of the project stalls.

Do you strictly follow the timeline?

Yes—milestones and deadlines matter. If there's a shift, you’ll know in advance, and we'll adapt quickly to stay on track.

How can I track project progress?

You’ll have access to our project board (Trello/Notion), real-time updates, and weekly summaries from your Project Manager.

How do you gather requirements?

Through detailed workshops, forms, and interviews, we dive deep into your objectives, target audience, and project context before a single line of code is written.

Do you perform market and tech research?

Yes. We conduct competitor analysis, audience studies, and technical feasibility checks to build a smart, future-ready solution.

How do you allocate resources?

Once requirements are set, we assign the right team: developers, designers, QA, UI/UX, and content experts—all dedicated to your project.

What’s included in your onboarding process?

We set up portals, trackers, share timelines, introduce the team, gather assets, and walk through project expectations together.

How do you manage scope changes?

Change requests are normal. We log them, assess impacts, adjust timelines or costs, and only proceed once we have your approval.

How often do you update me?

You'll get weekly check-ins, milestone handovers, and immediate alerts if anything needs your attention.

Do you handle content collection and assets?

Yes—we coordinate with our UI/UX and content teams to help you gather or create text, images, branding assets, and credentials smoothly.

How is feedback incorporated into development?

We work in sprints. At the end of each iteration, you review, give input, and we adjust before moving forward—collaboration is built-in.

What quality checks do you perform?

We conduct rigorous quality assurance tailored to each service. This includes functionality testing, performance optimization, cross-platform compatibility, responsiveness checks, security audits, and internal peer reviews — ensuring every delivery meets high professional standards before it reaches you.

What happens during final review?

We present a complete build, demo it together, gather final feedback, make final tweaks, and prepare for a smooth launch.

Do you collect client feedback and testimonials?

Yes. After launch, we ask for your honest feedback and a testimonial. It helps us improve and supports our shared success story.

What happens after project closure?

We provide a post-launch report, training sessions, optional maintenance plans, and continue supporting your journey—this isn't just a contract, but a relationship.

Frequently Asked Questions

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FAQ

Frequently Asked Questions

Alright! Let’s Do It Now

Feel free to make a call request now